ICAW2001A Work effectively in an IT environment

Activities

Activity 1

Answers
Review what you have learnt about IT workplaces by completing the following table.
Name of Workplace
What type of business is it?(Hint – see notes on business ownership)
Name a similar organisation in your local area.
Peterson PharmaceuticalsEmploys 15 people in the IT department. Provides technical support & solutions to the rest of the organisation.
IT department of a large organisation which is a private company. You can tell it is a large organisation by the size of the IT department.

Central West ComputersEmploys 5 people who sell, install and support hardware & software for local business.
Small business - computer support.

DBA ConsultingEmploys 40 consultants who provide a variety of IT services to client organisations.
Information technology consulting organisation. Medium to large private company.


Activity 2

Activity 2
Using the organisation where you undertook workplacement, write a report which addresses each of the following points.
Identify the name, address, telephone and fax numbers of your organisation.
Identify and briefly explain the role of the key players in the organisation.
Create an organisational chart for your organisation.
What is the mission statement of the organisation?
If it is not written down, is there an implied mission statement?
What does the mission statement mean to the employees? How does it help them to assimilate into the workplace?
Briefly list and explain the information technology functions within the organisation.
Identify information technology equipment in use in the organisation
hardware,
software (including operating system software),
description of any special information technology equipment used in the workplace.
Find out where the following policies and procedures are located in your organisation and write down where they are kept.
Occupational Health & Safety
Equal Employment Opportunity
Purchasing guidelines
Information Technology training
You may like to ask your teacher to comment on your responses to this activity.


Activity 3



Activity 3 - Answers
Look at the sample project plan for the development of an internet site. Notice that all the tasks have different deadlines. You are part of the team developing the internet site. Answer the following questions.

15Feb
20Mar
10May
1Sep
15Dec
1Feb
30Jun
Business proposal






Analyse site contents






Create the internet site






Test the internet site



*


Management sign off





*

Install the internet site





Train staff to use the internet site





Hand over the management






*
What is the deadline for testing the internet site?January
What is the start date and end date for training staff in the use of the internet site?1st February to 30th June
What is the scheduled date for the internet site to be handed over to management?30th June
What do you think is meant by “management sign off”?Senior line managers are responsible for ensuring that all steps have been executed correctly, or if changes are needed, they have been attended to. A final sign off indicates that the job has met all requirements and is complete.

Activity 4




Activity 4
Supersonic Supplies is a stationary retailer.
They have hired IT Solutions Consulting firm to assist their IT department to:
Install an XP network and workstation for each employee
Install network cabling
Develop a client information database
Develop a website for Supersonic Supplies
The following diagram shows the staff in the project team from IT Technology Solutions Consulting. Look at the following diagram and complete the table that follows.
Match the following job responsibilities with the IT staff from the IT Solutions Consulting project team.
Key Responsibilities
Staff Member
Develop a business proposal for the project.

Liaise with Supersonic Supplies management to design the new IT systems.

Develop the new client information database.

Develop the website.

Design and install an XP network and workstation for each employee.

Manage the entire project.

Brown, Milton and Williams is a large national law firm. The IT Department has established the following policy for their file naming convention.
File Naming Conventions policyEvery legal case will be have a folder on the general access G: driveAll files relating to the legal case will be placed in this folderFiles will be named using the following format:Name of legal case_year_subjectFor example, a file of a letter to notify Mr R Brown of the date he has to appear in course will have the file name:R Brown_2004_courtdate Assume you are the Help Desk Coordinator at Brown, Milton & Williams. A staff member has asked you about file naming convention. He has a file containing a bill for a client Mr. R Anderson for legal services. He doesn’t know what to call the file. What name should this file have according to the file naming convention policy?
The IT Department at Zen Insurance Company Pty Ltd has an internet access policy and procedure. Read the company’s policy and procedure on internet access.
Internet Access PolicyAll staff will be given access to a standard set of internet sites to assist them in their work. The standard sites will be identified by the IT CommitteeStaff wanting full access to the internet must obtain approval from the IT committee. Approval will only be given to staff who need internet access to complete their work
Steps in the Internet Access Application ProcedureStaff wanting full internet access must:
Put the request before the IT committee for approval
Obtain the manager's support and signature on the form
Determine the reasons why they need full access
Complete an Internet Access Request Form A staff member wants full access to the internet. Refer to the steps above in the internet access policy and procedure, and rearrange them in the correct order.
Answers :


Match the following job responsibilities with the IT staff from the IT Solutions Consulting project team.
Key Responsibilities
Staff Member
Develop a business proposal for the project.
Sam
Liaise with Supersonic Supplies management to design the new IT systems.
Angela
Develop the new client information database.
Ken
Develop the website.
Ken
Design and install an XP network and workstation for each employee.
Pauline
Manage the entire project.
Phil
What name should this file have according to the file naming convention policy?R Anderson_2008_legal services
In order for a staff member to have full access to the internet, they need to:
Determine the reasons why they need full access
Complete an Internet Access Request form
Obtain the manager’s support and signature on the form
Put the request before the IT committee for approval